Most people do not like to have to complain about something. After all, it is potentially time-consuming to do so whether that involves picking up the phone, sending an email or writing a letter to the company you wish to express your dissatisfaction to. So, you may find it of interest to read that the number of motor insurance complaints received by the Financial Ombudsman Service (FOS) increased significantly.

During the 2nd quarter of 2022/2023 the Financial Ombudsman Service received 2,729 complaints relating to car or motorcycle insurance. However, in the 2nd quarter of 2023/2024 the number of such complaints rose significantly to 4,036. We are sure that you will agree that is a very big increase and one that the motor insurance industry could well do without.

Apparently, some of the complaints related to the delay in settling claims. We are sure that you will agree, it is difficult enough having to deal with a road traffic accident so we could all do without having to worry how long it will take the insurance company to process our motor insurance claim.

Perhaps when you are considering whom to take out your taxi insurance with you should not just think about how much the insurance company intends to charge you for providing the cover. You may also like to do some research perhaps by searching on the Internet to try to find out if the insurance company you are considering arranging your taxi insurance with has a good reputation for the way that it processes insurance claims. For instance, are they renowned for paying out quickly following receipt of a taxi insurance claim?

Being involved in a road traffic accident can be stressful enough without also having to worry if your claim will be met and how long it will take for the insurance company to pay out your insurance claim. So, do your due diligence before deciding whom to arrange your taxi insurance with.